Shipping Policy

Last Updated: August 2026

At Nova Baskets, we aim to provide a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

After you place an order, we begin processing it as quickly as possible.

Orders are generally processed within 1–3 business days.

Please note that processing times may be longer during:

• Sales and promotional periods
• Holidays
• High-demand periods
• Unexpected operational delays

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

2. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances beyond our reasonable control.

Please allow additional time for remote or difficult-to-reach locations.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Nova Baskets may offer promotional shipping discounts or free-shipping offers. Any such offer will be subject to the terms displayed at the time of purchase.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

If your tracking information has not updated for a reasonable period, please contact our customer support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check:

• Full name
• House/Flat number
• Street/Area
• City
• State
• Postal/PIN code
• Phone number

Nova Baskets may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

6. Delivery Delays

Although we work with shipping partners to deliver orders as quickly as possible, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Weather conditions
• Transportation delays
• Shipping carrier issues
• Public holidays
• High order volumes
• Incorrect address information
• Natural disasters
• Other unforeseen circumstances

We appreciate your patience in such situations.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the shipping carrier may attempt redelivery or return the package according to its procedures.

Additional shipping charges may apply in certain situations.

8. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy for further instructions.

9. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos or video where applicable

We will review the issue and provide an appropriate solution.

10. International Shipping

If Nova Baskets offers international shipping, delivery times, shipping charges, customs duties, taxes, and other import-related fees may vary by destination.

Any applicable customs duties, taxes, or import charges that are not included at checkout may be the responsibility of the customer, where permitted by applicable law.

11. Order Changes or Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nova Baskets
Email: [novabasket6@gmail.com]

We are happy to assist you with your order and delivery questions.