Return & Refund Policy

At Nova Baskets, we want you to shop with confidence. We carefully select our products to provide you with quality, useful, and reliable items for everyday life. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the description shown on our website.
• The product has a manufacturing defect.

To be eligible for a return, the item must generally be unused, undamaged, and in its original packaging, where applicable.

2. Return Timeframe

Return requests must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted.

3. Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us process your request quickly, please provide:

• Your order number
• A clear description of the issue
• Clear photos or a short video showing the product and the problem
• Photos of the packaging, if the product arrived damaged

Our team will review your request and provide the appropriate solution.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other reasons.

These may include:

• Personal-care or beauty products that have been opened or used
• Products damaged due to misuse
• Products without their original packaging, where packaging is required
• Items that have been altered, washed, or used
• Products returned after the applicable return period

5. Refunds

Once your return request is approved and, where required, the returned product has been received and inspected, we will process your refund.

Approved refunds will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Exchanges

We may offer a replacement or exchange for products that arrive damaged, defective, or incorrect, subject to product availability.

If the same product is unavailable, we may offer another appropriate solution.

7. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we may provide an appropriate return solution.

For other return requests, return shipping costs may be the customer's responsibility.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

9. Refund Delays

If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.

If you still cannot locate the refund after the expected processing time, please contact us and we will assist you.

10. How to Request a Return or Refund

To request a return, refund, or replacement, please contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Video: Where applicable

Please do not send a product back without contacting us first. We will provide further instructions if a return is approved.

11. Important Note

Return and refund eligibility may vary depending on the product, reason for return, and applicable consumer protection laws.

Nothing in this policy is intended to limit any rights you may have under applicable law.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on our website.

Email: [novabasket6@gmail.com]
Store: Nova Baskets